Use of and/or booking services with Alpha Automotive Detailing herein acknowledges acceptance to the following terms and conditions.
Alpha Automotive reserves the right to charge $50/hour for services above and beyond the original agreed service on top of the original quote. This may be charged for vehicles with excessive pet hair, sap, mud, dirt, oil, leaks, stains, food hazardous/bio-hazardous waste including but not limited to urine, blood, vomit, mold, feces, gasoline, etc.
Clients should remove any belongings/valuables prior to service. Alpha Automotive takes every precaution to ensure the safety of your property however we cannot be held liable for damage/loss to belongings and/or accessories during a service.
All services are performed at the customers' own risk. It is a mutual understanding between Alpha Automotive and clients that the vehicle will be able to withstand the normal cleaning/refurbishing processes.
The time frames for services are an estimate. We cannot guarantee a firm time frame as every vehicle may have different processes or requirements.
Every effort will be made to maintain the appointment date/time chosen by the client, however in some cases (technical error, emergency, etc) your appointment may need to be adjusted. Alpha Automotive will make the client aware at their earliest convenience and make every attempt to fit the client in at a convenient time for them.
Services may be subject to a deposit. This deposit is to ensure Alpha Automotive and their client are at a mutual understanding of the contract being entered into by both parties. For deposit terms and conditions, please see below.
Alpha Automotive reserves the right to refuse service for any reason deemed harmful, detrimental, or otherwise necessary.
Alpha Automotive has a zero tolerance policy for abuse towards staff or our clients. Alpha Automotive reserves the right to immediately terminate any service in progress or cancel future appointments to abide by this policy.
Price listings are an average starting rate and not set as "firm" quotes. Accurate quotes can be provided in-person or by direct contact only.
Waivers, inspection forms, and/or release forms may be requested in accordance with local laws. Your personal information will never be shared beyond Alpha Automotive unless you choose to receive recognition for photos.
Alpha Automotive guarantees workmanship to be free from/not cause damage or defects in regular circumstances. If there is a clear and probable cause that the service was not completed as ordered, Alpha Automotive shall provide a partial/full refund and/or re-do the service.
Alpha Automotive will provide information and recommendations for the upkeep and maintenance of work completed on your vehicle. Should you have any questions, we can be reached any time at the phone number provided.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials, voids this service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate unless discussed otherwise. Alpha Automotive reserves the right to refuse service at appointment time in these circumstances.
Any claims must be made within 24 hours of delivery of the vehicle by phone, text, or email. Claims made by reviews online or social media may be missed and/or will not be accepted. Claims must be filled with photographs of the area and a detailed description of the issue. Alpha Automotive collects and keeps photographs of each vehicle before/after. Tampering with the vehicle's finished product voids this service guarantee.
Alpha Automotive is not responsible for any damage or defects caused by negligence on the client's behalf. Failure to disclose vehicle issues, including but not limited to mechanical issues, rust, repainted areas, repainted/refinished surfaces, compromised surfaces, etc will void any and all guarantee and responsibility by Alpha Automotive